Shipping

Please refer to your state and local laws as we do not ship to many states in the United States. We use a combination of UPS & FedEx to deliver all packages.

Simply place any number of bottles or cases in your shopping cart. Once you are on the shopping cart page, you can input your zip code of your destination address to calculate exact shipping rates. Rates will also clearly be displayed during your check-out process before placing your final order.

We know that sometimes it can be quite inconvenient to stay at home to sign for your package but under strict state laws & regulations WineChateau.com & the Shipping Carrier are REQUIRED to collect an adult signature at the time of delivery from an adult at the actual shipping address. Sorry but your neighbour cannot sign for the package. There are no exceptions. These measures are very important in making sure no minor is exposed to the alcoholic contents of the package. If an adult is not available to sign for the package at the shipping address, Shipping Carrier will make 3 attempts to deliver. After the 3 attempts, the package will be returned back to our warehouse.

Due to strict state laws & regulations for alcohol shipping, we only have a license with our Shipping Carrier.

Absolutely yes. We offer more than 100 products at free shipping and we urge you to take advantage of the sale prices and free shipping on those items. You can view our entire list by clicking the ‘Free Shipping Deals’ link on the top of our page.

Due to an adult signature being REQUIRED at the time of delivery, our Shipping Carrier will only deliver to physical business and residential addresses only. Shipping Carrier will not deliver to any PO/APO/FPO boxes. We recommend shipping to your business address (if applies) as this will lower your shipping costs and time of delivery. Please refer to shipping info page for more information.

In most cases, an order gets process within 1-2 business days. However, It can take 3-5 business days in some cases. Once the order is processed and shipped, please allow extra Shipping Carrier transit times from New Jersey to your destination. Then there is transit time from New Jersey to your destination. Refer to our shipping info page for more information.

Yes. Shipping Carrier will only re-route packages once to another address within the same US state. You must call 1.800.463.3339 directly as they will need to talk to the order holder.

No worries. Just contact us right away via email or phone and we will ship out another package to your right away. If the same product is not available, we will either offer you an alternative or refund you your full money back including shipping charges. We will take care of the rest from there.

Please call us to get a detailed explanation.

Yes, customer can input a shipping date in the Shipping Instructions link during the check-out process. We can usually hold an order for up to 3 months.

Since we are using a third party shipping company, we cannot guarantee a specific date for delivery. However, we will do our best to come close. In most cases we hit our mark.

Yes, absolutely. We do recommend picking Express Services for states past the mid-west to avoid longer durations of heat or cold. Usually, wine needs to be exposed to extreme heat or cold for more than 3 – 4 days for it to go bad. In any case if the product does go bad for any reason during shipping, just contact us and we’ll make it right.

We have taken a green initiative and understand that foam shippers are a thing of the past. We use Shipping Carrier approved wine & spirit bottle shippers made out of 100% recyclable cardboard material. They are safe and saves you on shipping costs.

Usually they do not call as they have their own route for delivery. However, you can call 1.800.463.3339 to request this.

Order Questions

Usually they do not call as they have their own route for delivery. However, you can call 1.800.463.3339 to request this.

Yes, you can only add items if your order is in the ‘Pending’ stage. Please call us at 1- 888-423-8079 to edit your order.

We include all gift notes free of charge. Once the gift order is shipping the recipient will receive an invoice without any prices listed. The invoice will only have the senders name, address, and the gift note.

If you have an order with 10 or less separate shipping addresses, then you can directly place them online. If you have more than 10 separate orders, please contact us and we will place a master order and ship them to all the separate addresses.

No, shipping insurance can we purchased during the checkout process.

For fast & secure transactions, we accept all major domestic & international credit cards listed: Visa, Master Card, AMEX, Discover. We do have state of the art fraud detection systems installed for added security for international credit cards.

If the order is shipping outside of New Jersey, then there is NO tax. If the order is shipping within the state of New Jersey, then the order will be taxed 7% automatically during check-out.

Please contact us via email or phone right away and we will make sure to correct the problem.

You may purchase any number of bottles or cases. Your choice. However, we do recommend to purchase a case of 12 bottles to take advantage of our low shipping charges.

Three major points that could be causing this problem – 1) Please confirm your billing address is correct. 2) The credit card company recently put a fraud detection security on the card. In that case, please call your credit card company to lift the hold. 3) The credit card has reached its credit limit. Please contact us if the problem still persists.

If you picked a store pickup location of your choice for your order, you will receive an email once your order is shipped to the designated store location. Please allow 24 hours for your order to arrive at the store once it’s shipped from our warehouse. You must bring a valid photo ID in order for you to pickup your order.

We do not have any information regarding any rare vintages or wines that are not listed on our website. You can do a search on one of the major search engines to get more info on your product.

You can serve roughly 4-5 glasses of red wine and 3-4 glasses of white wine. Red wine is filled up 1/4 of the way and white wine is filled up half way.

Return Policy Questions

Please refer to our ‘Return Policy’ link at the bottom of our website for more information.

Returns are simple. Just contact us and we will issue you a pre-paid return label directly to your email address. Once the label is received, stick it on the same box as the product was shipped in, tape the box completely and call Shipping Carrier at 1.800.463.3339 to arrange for a convenient date & time for pickup. Please make sure to package the products securely.

If you purchase an item from our Free Shipping Deals page and you don’t like it, simply contact us and we will send you a pre-paid Shipping Carrier return label. Once the product is returned back to us, you will receive a full refund withing 10 - 15 business days. Unfortunately, returns are not accepted for all other items unless the wrong item was shipped due to our error.

Store Location Questions

We currently have two retail locations in the state of New Jersey.

Location 1: 85 Central Avenue, Metuchen NJ 08840.

Location 2: 1380 Centennial Avenue, Piscataway NJ 08901.

Not all items are located at our physical stores. Due to space constraint we only keep about 40% of our online inventory in our stores. Rest of our inventory is located in our warehouses.

For most products you will find the same prices. If you find a cheaper price online while in the store, please let our store manager know and he/she will adjust the pricing for you.