H.Deringer Bourbon Whiskey

Love the bourbon, service needs help

The item we bought is great, but the communication from your company leaves a lot to be desired! I got a confirmation, but nothing after that. Then all of a sudden, I get a call from the person delivering because we weren't home at the time she was there. A signature is required. If I had been notified in any way when the delivery was expected, I would have been prepared and made sure we were home or made other arrangements. I even sent an email asking for an update, with no response. Your service could stand an improvement. I've ordered bourbon from other companies and very good service and notifications, so I know it is possible.

Bottle was damaged and leaking

worst customer service ever

I can't even get a straight answer as to when the Whiskey will be delivered. It was ordered on 12/6 and have sent multiple emails and always get the same automated response. I've purchased from Wine Chateau before without issues, but this experience has been a disaster.

Scam!

Arrived damaged with glass in the bottle of whiskey. Book case was damaged, the glass bottle is damaged, the gun is just rolling around and destroyed everything. They will not refund or ship another one. I am able to return the damage good. But they will not work with you on anything. Worst customer service! This place is a scam, you have a 50/50 chance on getting your item not damaged. They want to blame it on shipping when clearly it’s an issue with the retailer. Shipping box is in perfect shape. I would be surprised if this place has paid reviews to make it look good.

Scam! Buy from another retailer.

Horrible