Cancellation policy

Cancelling an order

Before processing begins

If you contact us before your order enters sourcing, engraving, packing, fulfillment or shipment processing, the order will be cancelled in full with no cancellation or restocking fee. You may choose a refund to your original payment method or store credit.

After processing begins

Once an order has entered any of those stages, cancellation is no longer guaranteed. Customer Care will review the status of your order and advise whether cancellation remains possible.

Where cancellation remains possible, a 15% restocking fee is deducted from a refund, or 10% where store credit is selected.

Custom, engraved and shipped orders

Custom orders, personalized products and engraved items cannot be cancelled once customization or production has begun.

Once an order has shipped it cannot be cancelled. Where you no longer wish to retain the product, please refer to Section 2. Please do not refuse the delivery, as refused alcohol shipments incur the return costs set out in Section 6 our Return & Refund Policy