Please refer to your state and local
laws as we do not ship to many states in the United States. We use a
combination of UPS & FedEx to deliver all packages. To see which state we ship to, please add an item to your shopping cart and choose the state dropdown during checkout.
Simply place any number of bottles or cases in your shopping cart. Once you are on the
shopping cart page, you can input your zip code of your destination address to calculate
exact shipping rates. Rates will also clearly be displayed during your check-out process
before placing your final order.
We know that sometimes it can be quite inconvenient to stay at home to sign for your
package but under strict state laws & regulations WineChateau.com & the Shipping Carrier are
REQUIRED to collect an adult signature at the time of delivery from an adult at the
actual shipping address. Sorry but your neighbour cannot sign for the package. There are
no exceptions. These measures are very important in making sure no minor is exposed to
the alcoholic contents of the package. If an adult is not available to sign for the package
at the shipping address, Shipping Carrier will make 3 attempts to deliver. After the 3 attempts, the
package will be returned back to our warehouse.
Absolutely yes. We offer more than 100 products at free shipping and we urge you to
take advantage of the sale prices and free shipping on those items. You can view our
entire list by clicking the ‘Free Shipping Deals’ link on the top of our page.
Due to an adult signature being REQUIRED at the time of delivery, our Shipping Carrier will only
deliver to physical business and residential addresses only. Shipping Carrier will not deliver to any
PO/APO/FPO boxes. We recommend shipping to your business address (if applies) as
this will lower your shipping costs and time of delivery. Please refer to shipping info
page for more information.
In most cases, an order gets process within 1-2 business days. However, It can take 3-5
business days in some cases. Once the order is processed and shipped, please allow extra
Shipping Carrier transit times from New Jersey to your destination. Then there is transit
time from New Jersey to your destination. Refer to our shipping info page for more
No worries. Just contact us right away via email or phone and we will ship out another
package to your right away. If the same product is not available, we will either offer you
an alternative or refund you your full money back including shipping charges. We will
take care of the rest from there.
Yes, absolutely. We do recommend picking Express Services for states past the
mid-west to avoid longer durations of heat or cold. Usually, wine needs to be exposed to
extreme heat or cold for more than 3 – 4 days for it to go bad. In any case if the product
does go bad for any reason during shipping, just contact us and we’ll make it right.
We have taken a green initiative and understand that foam shippers are a thing of the
past. We use Shipping Carrier approved wine & spirit bottle shippers made out of 100% recyclable
cardboard material. They are safe and saves you on shipping costs.
It’s very easy to get a status of your order and it’s quick. You can simply click on
the ‘Track Order’ link at the top of our website. After logging into your account, you will
see all updated status of all your orders.
Currently for security purposes and to minimize fraudulent orders, we do not allow orders to be edited once placed. You may cancel and replace an order only if the order has not been shipping. Please contact us via phone, email or live chat to make any changes to your order.
We include all gift notes free of charge. Once the gift order is shipping the recipient will
receive an invoice without any prices listed. The invoice will only have the senders name,
address, and the gift note.
If you have an order with 10 or less separate shipping addresses, then you can directly
place them online. If you have more than 10 separate orders, please contact us and we
will place a master order and ship them to all the separate addresses.
For fast & secure transactions, we accept all major domestic & international credit cards
listed: Visa, Master Card, AMEX, Discover. We do have state of the art fraud detection
systems installed for added security for international credit cards.
If you picked a store pickup location of your choice for your order, you will receive an
email once your order is shipped to the designated store location. Please allow 24 hours
for your order to arrive at the store once it’s shipped from our warehouse. You must bring
a valid photo ID in order for you to pickup your order.
If you are not 100% satisfied with your purchase, you can return your
order to the warehouse for a full refund (Bottles must be unopened, in
the state you received them, and in the original packaging). We believe
that in order to have the best possible online shopping experience, our
customers should not have to pay for domestic return shipping. So if
you're not happy with your purchase, just contact us right away and we
will provide you with details for returning the unopened bottles - your
domestic shipping costs are prepaid by us.
With the WineChateau.com 365 day return policy, there are no
special catches or exceptions. All we ask is that you send the items
back to us in the original packaging, unopened, and in the same
condition you received them.
You can return your purchase for up to 365 days from the purchase date for store credit.
Products must be in the condition you received them and in the original box and/or packaging.
Return shipping is absolutely FREE.
You will be provided with a pre-paid FedEx domestic label to return the purchase to us.
Once your return is received and inspected by the fulfillment
centers (usually within 72 hours of receipt), your refund will be
processed and a credit will be automatically applied to your credit card
or original method of payment within 7 days. Please note that depending
on your credit card company, it may take an additional 2-10 business
days after your credit is applied for it to post to your account. As
part of our 365-day return policy, all returns will need to be received
and processed by our warehouse within 365 days of purchase.
No returns or exchanges on Spirits unless we sent the wrong item.
Returns are simple. Just click on 'Returns' at the bottom of our website or contact us
and we will issue you a pre-paid return label
directly to your email address. Once the label is received, stick it on
the same box as the
product was shipped in, tape the box completely and call Shipping
Carrier at 1.800.463.3339 to arrange for a convenient date & time
for pickup. Please make sure to package the
If you purchase an item from our Free Shipping Deals page and you don’t like it,
simply contact us and we will send you a pre-paid Shipping Carrier return label. Once the product
is returned back to us, you will receive a full refund within 5 - 10 business days.
Unfortunately, returns are not accepted for all other items unless the wrong item was
shipped due to our error.
Usually, we're pretty quick. Once the product arrives back to our warehouse, we process refunds within 1 - 2 business days. If a refund is to be given for shipping costs, it's usually given within 24 hours.