Help Center

FAQ

Shipping

Can you ship to my state or country?

What are my shipping costs?

Can I waive the REQUIRED adult signature on my package?

Do you offer any free shipping items?

I have a Shipping Carrier account number, can I used that to place my order?

Do you ship to a business or a P.O. Box?

If I place an order today, how long will the order take to be delivered?

Can you re-route the package once it’s shipped?

My package was broken by Shipping Carrier, what can I do now?

Can you hold the shipment till a specific date?

Can you guarantee the order by a specific date?

Is it okay to ship wine in extreme heat or cold?

What type of packaging you use to ship?

Will Shipping Carrier call me before delivering so that I am available to sign for it?

Orders

What is the status of my order?

Can I add items to my existing order?

If I ship an order as a gift, will they receive an invoice in the box?

How can I place a corporate order?

Are all orders automatically insured?

Do you accept check, money order or international credit cards?

Will I get charged state tax on my order?

I received the wrong vintage or item, what do I do now?

Do I have to buy a full case or can I order any amount of bottles?

My credit card keeps declining, what can be the problem?

What is the procedure for store pickup?

I have a wine bottle from many years ago, does it have any value?

How many glasses can you serve from one bottle of wine?

Payments

What are all the types of payments you accept?

Returns

What is your return policy?

How can I return my product?

What if I do not like the product?

Refunds

How long do refunds take?

Do the refunds given on the original form of payment?

Stores

Do you have physical retail stores in my state?

If an item is on your website, can I just come to the store and buy it?

Are the prices online and in the stores the same?

What are your store hours?

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