Privilege Club Gold Membership

I was able to order 4 cases of my favorite wine that has been in short supply in my area. It was shipped within a week, all the bottles were well packaged, & I signed up for the Reserve Pass so I get free shipping all year!

I fell for what many others have already warned about — Wine Chateau’s deceptive sales tactics. Their website lists attractive prices, but what you actually receive may not be what you ordered. In my case, they substituted entirely different bottles without consent, then tried to convince me to just “keep them” instead of making things right. It’s a classic bait‑and‑switch.
When I reached out, the owner, Andy, was curt and dismissive, showing zero interest in resolving the issue. Rather than valuing repeat customers, it seems the business banks on people giving up out of frustration. Returning the incorrect bottles was a complete hassle, and the whole experience felt shady from start to finish.
This company clearly lacks integrity and accountability. Don’t waste your time or money — there are plenty of reputable wine retailers who respect their customers. I’ll never order from Wine Chateau again, and I strongly advise others to steer clear.

Good value

Hard to find products with free shipping...winner!

Great service great price great wine. Will shop here again.

Love this cab- very hard to find locally so have it shipped here. Never worry when I need to serve others

Great deal!

They charged “shipping protection” on the reserve pass? What is going to be broken or stolen? A reserve pass does not ship. When I pointed this out and asked for a refund, they ignored the request, treated me like an idiot, and then stated that the extra charge if shipping protection would protect the reserve pass in the even if is stolen or broken. Again, what?! Who is the idiot here? Please explain how an item that isn’t being shipped is going to be broken or stolen!!!!!

After I buy, they still change my shipping.

I purchased the shipping pass in June 2023, It is now November and the pass stopped working--it says 3 bottle minimum which I did and tried ordering 3,4,5,12 bottles and still it does not work. Don't waste your money. Im going back to Wine.com

QUICK SERVICE AND DELIVERY. GOT THE RESERVE PASS TO SAVE ON SHIPPING. THANKS FOR NO MORE STYROFOAM PACKING PEANUTS.

I got the Reserve Pass last year in Feb. I don’t order wine a lot but thought that it may be worth trying with the *supposed* combined perks of the free shipping & returns and expedited order processing. Unfortunately, I’ve been incredibly disappointed. Prior to getting the reserve pass, my orders from here always seemed to ship relatively quick- within 2-4 days. But strangely, once I purchased the Reserve Pass, suddenly order processing - on items listed as in stock at the time of purchase- would take a week or more? The other frustrating aspect is that there’s communication or a heads up from customer service as to why. I’ve emailed and only receive automated responses. My most recent order, which will also most likely be my last, was placed on Feb 3rd and it was purchased to have in time for Valentine’s Day. So almost a 10 day lead time and I live in PA, so also not far at all for the order to travel. I emailed on the 10th when I realized it still had not processed but did not receive a reply other than the auto- generated one. Then I emailed again on the 13th when still nothing had changed and said I’d like to to just cancel the order as I knew it wasn’t going to arrive in time and was going to have to make a trip to a store to purchase. That’s when suddenly, i receive an email that my order is being processed and prepared to ship?! Very aggravating as a customer bc I still had to spend more of my own time and money to ensure I had what I needed, when I needed it. And STILL zero communication from an actual person at Wine Chateau. Terrible customer service for someone who purchased a membership to a supposed ‘Reserve Pass’.