Kracher Zweigelt (Case of 6 Bottles)

I ordered this wine from Wine Chateau about 2 months ago now. Bought about 20 bottles, because it's one of my favourites. Unfortunately, the wine that they have in stock is not actually the Kracher zweigelt beerenauslese pictured, but a different Kracher auslese (different bottle, different size, different general palate).

I noted the difference to Wine Chateau, and they said that I could try a bottle of this other wine, and if I didn't like it, I could return it, but that they didn't have the wine that I'd ordered in stock, so I'd need to go elsewhere to purchase it. Which was fine.
Tried a bottle. It was okay, but I wasn't going to drink 20 of them (or even 4, really; I need to really like a wine for something like that).
I let them know as much, and they said that they would send return labels.
A day or so later, they let me know that they had sent return labels via Fedex. There was no email from fedex, which I let them know. When they persisted, I figured that maybe they printed out actual PDFs and fedexed them to me, because there's really no way that they could not figure out how to email me a file, right?
No labels ever arrived.
After a week or so, I reached back out.
They spent most of the next two weeks claiming to have sent return labels. No labels ever arrived.
After several attempts to get them to send labels, I submitted a request to my credit card to void the transaction.
Upon hearing this, Wine Chateau sent a message with a link to shipping labels that had already expired.
I noted this, and they haven't responded since.
Still waiting on my card to reverse this charge. Will probably throw out the wine or give it away when that is done.

I can recommend the wine listed here, but I can't recommend the wine that Wine Chateau will mail you if you order this. It just isn't as good as the wine listed here.