Shipping & Delivery (International)
We ship to the following countries:
1) Singapore (Wines & Spirits)
2) Japan (Wines & Spirits)
3) Great Britain (Wine Only)
4) Italy (Wine Only)
5) Hong Kong (Wine Only)
Duties & Taxes
All shipping, duties & taxes are prepaid at the time of ordering and will be listed clearly during the checkout process. You will not incur any further charges at the time of delivery to your address.
Shipping & Processing Times
Most orders ship within 1-3 business days of when you place your order. A small percentage of items require a longer ship-out time. On rare occasions we may face an unforeseen delay in shipping your order and in that case, we will notify you by email. All Shipping Carrier transit times are only in effect after your order is shipped. Once your order is shipped, it will take between 3 - 5 days in transit. We cannot guarantee any shipments by a specific date, nor will be held responsible for any shipping instructions given on an order. We will do our best to accommodate the Customer in any way.
Please note: Free shipping promotions are all excluded.
Wine Chateau automatically provides insurance for each order placed online at no additional cost. Our insurance policy protects our Customers from any damage or lost packages during transit.
It is the Customer's responsibility to be present at the time of delivery for an adult signature. If no one is available to receive the package, a subsequent attempt to deliver will be made. Whenever possible, we encourage you to use a commercial business address to assure the fastest delivery time. If subsequent attempts are unsuccessful, your order will be returned to Wine Chateau. The Customer will be required to incur the cost of shipping and handling, regardless of the Customer deciding to cancel the order.